Customer Operations Specialist
From customer inquiry to solution: you keep everything moving
For our location in Heinenoord, we’re looking for an enthusiastic Customer Service Representative who thrives on customer interaction, stays organized in a dynamic environment, and is eager to make a difference. Redwood specializes in warehousing and distribution for retail and e-commerce. You’ll be part of a dedicated and driven team where collaboration is key. Thanks to short lines of communication, you’ll easily connect with colleagues from different departments and have plenty of opportunity to contribute ideas and take initiative. Are you service-oriented, a strong communicator, and do you feel at home in the logistics industry? Then we’d love to meet you!
What you will do
- You will process and oversee customer orders and ensure that they are handled correctly and efficiently from an administrative standpoint.
- You will answer customer questions about the receipt, storage, and shipment of goods and keep them informed of the progress.
- You will handle the necessary transportation and logistics documentation and ensure it is processed correctly.
- You will manage customer files from start to finish, including administrative and financial processing.
- You identify bottlenecks in the logistics process and proactively propose practical solutions.
- You’ll maintain daily contact with customers, carriers, and internal departments and ensure effective coordination among them.
What to bring
- You have proven experience in a similar customer service role within the logistics industry.
- Experience in retail and/or e-commerce and knowledge of customs and tax documents are a plus.
- You have an excellent command of both Dutch and English, both spoken and written.
- You are customer-focused, meticulous, and quality-conscious, and you pay close attention to ensuring tasks are handled correctly.
- You maintain a clear overview and stay calm and organized, even when the pressure mounts.
What you get
- Market-based salary + travel expenses
- 25 vacation days
- A challenging position within a growing and dynamic organization
- Close-knit team, room for a joke
- Team activities and company outings
- Room for initiative and growth
Procedure
A Certificate of Good Conduct (VOG) may be part of the selection process.
Thanks for thinking with us, but we like to do the recruiting ourselves.